- Deliver remarkable support experiences.
- Get technical and provide creative solutions for complex problems.
- Go the extra mile when solving client cases.
- Resolve basic to complex client issues via email, live chat, and Phone.
We are currently seeking talented individuals to join our web hosting support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, Website Learners has a position for you!Apply for opening
We are looking for motivated, team-focused, fast learners to join our support family. Let's get into the core of what we expect from you:
Here are a few areas we believe are essential to being able to succeed in this position.
- Strong customer service skills.
- Excellent verbal and written English communication skills.
- Strong desire to grow technical skills.
- Previous experience in the web hosting industry is preferred but not required.
- Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
- Experience with WordPress and other open-source CMS’s is preferred.
- Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
- Patience and perseverance to provide exceptional technical support to non-technical users.
Good to Have
- You will be onboarding new clients and fulfill existing client requests by performing website migrations.
- Process basic to complex WordPress website migrations.
- Be responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration, and following-up with the customer to address any post-migration concerns.
- Follow support policies and procedures as set by the Leadership Team.
- Meet with Leadership Team regularly and provide feedback on workflow and processes.
- Resolve migration requests within established service level agreement (SLA).
- Resolve client requests by adhering to the established migration workflow.
Ready to get started?
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