Support Engineer

We are currently seeking talented individuals to join our web hosting support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, Website Learners has a position for you!  
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Responsibilities

We are looking for motivated, team-focused, fast learners to join our support family. Let's get into the core of what we expect from you:
  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Resolve basic to complex client issues via email, live chat, and Phone.
Learn and have fun!

Must Haves

Here are a few areas we believe are essential to being able to succeed in this position.
  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
  • Experience with WordPress and other open-source CMS’s is preferred.
  • Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.

Good to Have

Migration responsibilities:
  • You will be onboarding new clients and fulfill existing client requests by performing website migrations.
  • Process basic to complex WordPress website migrations.
  • Be responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration, and following-up with the customer to address any post-migration concerns.
  • Follow support policies and procedures as set by the Leadership Team.
  • Meet with Leadership Team regularly and provide feedback on workflow and processes.
  • Resolve migration requests within established service level agreement (SLA).
  • Resolve client requests by adhering to the established migration workflow.

Application Process

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